XeraShield

XeraShield provides peace of mind with its protection plan against accidental damage and natural wear for your valuable equipment.

Camera Drones

  • Collision

  • Natural Wear

  • Flyaway

  • Water Damage

Handheld Photography Devices

  • Cracking & Deformation

  • Natural Wear

  • Screen Damage

  • Water Damage

XeraShield

Camera Drone

XeraShield :
1-year plan, 2 year-plan

Service Period :
12 months, 24 months

No. of Replacements :
2 (including 1 for Flyaway Coverage)

XeraShield

Handheld Photography Devices

XeraShield :
1-year plan, 2 year-plan

Service Period :
12 months, 24 months

No. of Replacements :
1-year plan: 1 replacement
2-year plan: 2 replacements

Request a Service

  • Step 1: Register

    Register your case for repair, flyaway replacement, or maintenance.

  • Step 2: Send Your Product

    Send the product to us (if applicable).

  • Step 3: Wait for Service Completion

    It takes five to seven working days to proceed with your service.

  • Step 4: Receive the Product

    Enjoy free shipment of your repaired or replaced product.

Xerashield Care

FAQ

What is XeraShield?

XeraShield is your one-stop shop for worry-free enjoyment of your product. It's a comprehensive after-sales service plan that offers you:

  1. Accidental Damage Protection: Get peace of mind knowing you're covered for unexpected bumps and spills.
  2. Flexible Coverage Options: Choose the level of protection that best suits your needs.
  3. Effortless Maintenance: Enjoy regular inspections, upgrades, calibrations, cleaning, and replacements for easily-worn parts (all within the specified service agreement).

Fly with Confidence, Fly with XeraShield.

XeraShield offers the following two service plans, which you can choose according to your needs.

  1. 1-Year Plan
  2. 2-Year Plan

Both service plans include replacement service, exclusive repair discounts and factory maintenance.

Product Accidental Damage and Flyaway Replacement Services

Product Accidental Damage and Flyaway Replacement Services (hereinafter referred to as “replacement service”) is provided by XeraShield that promises to provide replacement services to products specified in the service agreement. If damage or a flyaway* issue occurs accidentally under normal use, or if an accident occurs to the product, you can obtain a functioning product from by using the replacement service.

Exclusive Repair Service

If the main products or accessories are damaged during normal use or due to accidents, both the product and the accessories sent along for repairing are entitled for repair value up to the repair quota.

Factory Maintenance

XeraShield offers maintenance covering basic inspections, upgrades, calibrations, cleaning, and easily-worn part replacement for products specified in the service agreement within the scope of coverage.

Under what condition can I buy Xerashield?

XeraShield is available for:

  • Brand new and unactivated products
  • Aircraft or gimbal products activated within the last 48 hours
  • Handheld products activated within the last 30 days

Renewal: Renew XeraShield Care (1 -Year Plan) only if meeting all the criteria:

XeraShield is purchased and one of the following criteria is met:  

  • XeraShield (1-Year Plan) has already been purchased.  
  • XeraShield (2-Year Plan) has already been purchased.  
  • XeraShield (1-Year Plan) has been purchased and the 1-Year Plan is renewed.  

Where is XeraShield available?

XeraShield is available in worldwide.

How do I purchase XeraShield?

Purchase products from any official or authorized dealers, then purchase XeraShield and register on our website.

Where do I find XeraShield's Terms of Service?

Please find it here.